Privacy Policy
Last updated: June 23, 2026
This Privacy Policy explains how SeatConsole collects, uses, and protects information in connection with seatconsole.com and SeatConsole software services.
1. About SeatConsole
SeatConsole provides ticketing, reservation, reserved seating, box office, payment support, customer management, and reporting software for live entertainment venues and event businesses.
2. Information We May Collect
SeatConsole may collect information needed to provide and support our services, including:
Business contact information, such as name, business name, email address, phone number, and address
Account information, such as login credentials, user roles, and account settings
Event and venue information, such as show names, dates, seating layouts, prices, reservations, and order records
Customer and ticket buyer information, such as names, email addresses, phone numbers, ticket orders, reservation details, and purchase history
Billing and payment-related information
Support communications and service requests
Technical information, such as IP address, browser type, device information, usage logs, and basic analytics data
SeatConsole does not store full credit card numbers. Payment information may be processed by third-party payment processors such as Stripe.
3. How We Use Information
SeatConsole may use information to:
Provide, operate, and improve our software services
Manage ticketing, reservations, seating, customer records, payments, and reporting
Process transactions and support payment-related activity
Provide customer support
Communicate with customers, venues, and users
Maintain business, tax, accounting, and compliance records
Detect, prevent, and respond to fraud, abuse, technical issues, or security risks
Comply with legal, financial, or regulatory obligations
4. Sharing of Information
SeatConsole may share information when needed to provide services, operate the platform, process payments, or comply with legal requirements.
This may include sharing information with:
Venues, theaters, event organizers, or businesses using SeatConsole
Payment processors, such as Stripe
Hosting, software, email, analytics, support, or infrastructure providers
Professional advisors, such as accountants, attorneys, or compliance providers
Government, legal, or regulatory authorities when required by law or valid legal process
SeatConsole does not sell personal information.
5. Venue and Ticket Buyer Information
Venues and event organizers using SeatConsole may collect and manage information about their own ticket buyers and customers.
Each venue or event organizer is responsible for its own customer communications, event policies, refund policies, and legal compliance related to its ticket buyers.
Ticket buyers should contact the venue or event organizer for questions about a specific event, ticket purchase, refund, or venue policy.
6. Cookies and Analytics
SeatConsole may use cookies, logs, and similar technologies to operate the website, support security, understand usage, and improve services.
Users may control cookies through their browser settings. Some website or service features may not work properly if cookies are disabled.
7. Data Security
SeatConsole uses reasonable administrative, technical, and organizational measures to help protect information.
No website, software platform, payment system, or internet transmission can be guaranteed to be completely secure.
8. Data Retention
SeatConsole may retain information for as long as reasonably necessary to provide services, maintain business records, support customers, comply with legal or financial obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information, customer agreement, legal requirements, and business needs.
9. Third-Party Services
SeatConsole may use third-party services for payment processing, hosting, email, analytics, support, infrastructure, and other business operations.
Third-party services may collect and process information under their own privacy policies and terms.
SeatConsole is not responsible for the privacy practices of third-party services, venues, theaters, event organizers, or other websites.
10. Children’s Privacy
SeatConsole is intended for business use by venues and event organizers.
SeatConsole does not knowingly collect personal information directly from children under 13 through seatconsole.com.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
11. Privacy Rights
Depending on location and applicable law, users may have rights to request access, correction, deletion, or limitation of certain personal information.
Requests may be sent to:
We may need to verify the request before taking action.
12. Changes to This Policy
SeatConsole may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
13. Contact
Questions about this Privacy Policy may be sent to: